During the observation, we have noticed that the store window was divided into women mannequins and man mannequins on both sides. The prices were visible on the window, as well as the current sales and promotions. The store itself was very organized, all models divided into colours. Plenty of photo with description of the fabrics and their functions.

Prices were visible all around the store. There was a machine giving customers the option to order online or search for a model/size/colour that they cannot find in store. Delivery was free.

During the observation, we have noticed that there were overdosed discounts, although it was prior to Black Friday. The main items in store were knitwear, sweaters, coats, jumpers and knitted dresses.



We observed an item made from premium lambswool long sleeve sweater with turtle neck. The trend was coming from Vietnam.

In general the customers in the store were mainly young adults and teenagers. The prices were varying between £12.90 for a cotton shirt to £129.90 for a wool coat.








